Warranty

Our Promise

Every Stack & Store shelf is hand-built from solid 2x4 lumber right here in Kelowna. We stand behind our work. If something isn't right, we'll make it right.

Structural Warranty

All Stack & Store shelving frames carry a 2-year structural warranty against defects in materials and workmanship. This covers:

• Frame joints and connections
• Rung integrity and load-bearing capacity
• Bench surface attachment and stability

What's Not Covered

This warranty does not cover:

• Normal wear and tear, including surface scratches and scuffs
• Damage from overloading beyond recommended capacity
• Damage from water, flooding, fire, or prolonged moisture exposure
• Cosmetic changes to wood finish over time (natural aging)
• Modifications made after delivery
• Damage during self-transport (pickup orders)
• Replacement of totes (totes are third-party products and not covered under our warranty)
• Replacement of casters (casters are third-party products and not covered under our warranty)

Making a Claim

If you believe your shelf has a structural defect, contact us with a photo of the issue. We'll assess it and either repair or replace the affected component at no charge. For claims within the Kelowna area, we'll come to you.

Contact

To file a warranty claim or ask questions, email contact@stackandstore.ca or call (250) 718-2916. Include your order date and a description of the issue.